Job Description

Surgery Scheduler

We are seeking an experienced Surgery Scheduler who can quickly learn and adapt to new processes, procedures, and workflows. The ideal candidate will demonstrate strong independent decision-making and sound judgement while maintaining a strong focus on patient satisfaction and the delivery of high-quality patient care. This is an in-office position, Monday - Friday, and reports directly to the Operations Manager.

This position will work primarily in our Spartanburg, SC office with possible travel to other office locations.

Schedule all patient surgeries and post-op checks. At the time of scheduling or at the pre-op visit, provide clear instructions for surgery and confirm the patient understands the instructions. Inform patients of out of pocket expenses.

Act as an effective liaison between the patient, surgeon, primary care physician, and the facility in all aspects of the pre-operative preparations. Demonstrate concern for patient's problem by presenting a friendly and caring manner to put patient at ease.

Organize charts and collect all pertinent information for upcoming surgery, such as bookings, allergies, medications, medical conditions, lens orders, insurance information accuracy, precertification and medical clearance.

Obtain consent for surgeries and obtain all legal documentation for those patients who cannot speak for themselves.

Immediately schedule all pre and postoperative appointments for the patient with their primary care providers, co-management physicians, hospitals, clinics, and labs, as needed, when surgery is decided. Follow-up and retrieve the results of the appointments and labs.

Answer all telephone inquiries from patients, their families, or primary care providers concerning surgery and/or related concerns as long as the information pathway is HIPAA compliant.

Obtain prior authorization as needed for surgery.

Communicate with clinical staff when a referral to an outside provider office or facility is needed.

Document referral and related communication into the patient's electronic medical record (EMR).

Position Requirements:

• High School Diploma or equivalent
• At least two years experience as a surgery scheduler (preferred)
• Strong organizational and time management skills
• Excellent communication and customer service skills
• Basic computer skills, including knowledge of Microsoft Office products

Job Type: Full-time

Benefits:

• Medical
• Dental
• Long-term disability
• 401(k)
• Life insurance
• Paid time off

Please note that any future offers associated with this role are contingent on the successful completion of a background check and drug screening.

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