Job Description

Ocean Import Coordinator | Elk Grove, Illinois | Hybrid working arrangement

The successful candidate will have a strong understanding of ocean import operations, excellent organizational skills, and the ability to build strong relationships with customers, overseas agents, carriers, and vendors.

This is an excellent opportunity for a detail-oriented freight forwarding professional to join a busy, customer-focused operation, managing ocean import shipments from origin through to final delivery.

Compensation & Benefits

• Salary up to $68,000, depending on experience.
• Additional bonus opportunity.
• Hybrid working arrangement offering a balance of office collaboration and flexibility.
• Opportunity to join an established international freight forwarding business.
• Supportive team environment with opportunities for professional development and career progression.

Key Responsibilities

• Coordinate and manage ocean import shipments from origin through to final delivery.
• Handle shipment documentation, including bills of lading, arrival notices, and customs clearance paperwork.
• Communicate with overseas agents, steamship lines, trucking companies, customs brokers, and customers to ensure shipments move efficiently.
• Monitor shipment milestones, track cargo arrivals, and proactively resolve delays or operational issues.
• Coordinate customs clearance, drayage, warehousing, and final-mile delivery as required.
• Prepare and review shipping documentation to ensure accuracy and compliance with relevant regulations.
• Maintain regular communication with customers, providing shipment updates and resolving queries promptly.
• Review freight invoices, process billing, and ensure accurate shipment cost records.
• Maintain accurate shipment files and update the company's operating system.
• Identify opportunities to improve operational efficiency and deliver a high standard of customer service.

Requirements

• Previous experience in ocean import operations within an international freight forwarding environment.
• Strong knowledge of ocean import procedures, shipping documentation, and international logistics processes.
• Experience coordinating with overseas agents, ocean carriers, trucking providers, and customs brokers.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and the ability to manage multiple shipments simultaneously.
• Proficiency in Microsoft Office and freight forwarding software.
• A customer-focused approach with the ability to work independently and as part of a team.

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