Job Description

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At MyCHN (Community Health Network) , we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value .

Why You’ll Love Working Here

• Mission-driven, community-focused organization
• Supportive, team-based culture
• Opportunities for career growth and development
• The chance to make a real impact in underserved communities

What You’ll Do & Bring

As a Medical Office Manager , you’ll lead front office operations, drive patient experience, and ensure efficient scheduling and workflow to support high-quality, coordinated care.

Key Responsibilities:

• Oversee daily front desk operations and supervise Patient Service Specialists (PSS)
• Optimize provider schedules, patient flow, and appointment confirmation processes
• Monitor KPIs including productivity, collections, patient experience, and schedule utilization
• Ensure accurate registration, insurance verification, referrals, and payment collection
• Manage scheduling templates, minimize no-shows, and maintain strong patient retention
• Support staff training, onboarding, coaching, and performance feedback
• Resolve escalated patient concerns and ensure excellent service delivery
• Collaborate across departments to support care coordination and service integration
• Ensure compliance with HIPAA, OSHA, and organizational policies
• Maintain office operations including supplies, cleanliness, and overall clinic presentation
• Drive continuous improvement initiatives to enhance patient access and satisfaction

What You Bring:

• High school diploma or GED
• 2+ years of front office experience in a dental or healthcare setting (leadership or management preferred)
• Strong knowledge of scheduling, insurance verification, and patient access workflows
• Excellent leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to patient-centered care and service excellence
• Strong organizational skills with attention to detail and accountability

Ready to Make a Difference?

Join a compassionate, fast-paced team where your leadership and impact truly matter.

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