Job Description

1 day ago Be among the first 25 applicants Partners Professional provided pay range This range is provided by Partners Professional. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $30.00/hr Direct message the job poster from Partners Professional Schedule: Monday–Friday, 8:30 AM – 5:30 PM Compensation: $25.00–$30.00 per hour (DOE) About the Role A leading global logistics solutions and freight services organization is seeking a detail-driven Import/Export Agent to serve as the primary interface between internal teams, customers, overseas partners, operations, and vendors. This position ensures high-quality customer service while maintaining compliance with industry regulations, transportation requirements, and company procedures. The ideal candidate is organized, responsive, and experienced in coordinating both air and ocean freight shipments. Key Responsibilities Customer & Partner Communication Serve as the main point of contact between customers, operations, vendors, and international partners. Answer inbound calls professionally and promptly. Respond to customer and partner emails in a timely, accurate manner. Provide quotes to customers and overseas agents. Shipment Coordination & Dispatch Dispatch shipments and ensure vendors are aware of cutoffs and special instructions. Book ocean freight with co-loaders and ocean carriers. Coordinate with customs brokers, importers, and customers for inbound shipments. Label air and ocean shipments accurately. Process Dangerous Goods (DG) shipments, including required checklists. Documentation & Compliance Maintain understanding and compliance with TSA regulations. Ensure knowledge of POA, customs brokerage regulations, delivery orders (DO), and ISF requirements. Tracking, Updates & Reporting Track and trace shipments from origin to destination. Communicate shipment updates, issues, and milestones to customers, brokers, and sales teams. Record and update tracking notes and statuses in the system. Close out and bill shipments in a timely manner. Operational Support Complete assigned accounts and projects as directed by International Managers. Maintain punctual clock-in/clock-out procedures, including lunch and break schedules. Participate in weekend on-call rotations or overtime assignments as needed. Perform other duties as required to support international operations. Minimum 3 years of export experience and high school diploma Strong knowledge of Ocean freight (Air experience is a plus; training provided) Proficiency in basic computer applications including Microsoft Office and typing 35 wpm+ Experience with CFS (container freight) stations, truck dispatch & service quotes Strong written and verbal communication skills. Ability to calculate chargeable weight and shipment volume. DG certification required for handling hazardous materials shipments. Knowledge of airline regulations including oversize cargo and banding requirements. Familiarity with POA, customs brokerage processes, DO, and ISF requirements. Work with a sense of urgency, understanding how to prioritize. Seniority level Associate Employment type Full-time Job function Sales, Quality Assurance, and Distribution Industries Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation #J-18808-Ljbffr

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