Job Description

Catering Department Manager

To ensure customer satisfaction by operating the catering department with the highest level of quality service and to achieve expected sales goals.

Minimum Qualifications

• Must be 21 years of age.
• Complete training in catering operations.
• Demonstrate capability to interact with customers, vendors and associates.
• Must have pleasant phone manners, and be sales motivated.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.
• Valid Massachusetts License.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Greet, assist and thank all customers in a prompt, courteous, friendly and business-like manner.
• Commit to the "Golden Rule" and work with other associated to build a strong catering team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Go out of your way to satisfy any request for assistance; phone sales and in store sales, sales follow up, thank you cards, and phone calls.
• Order coordination at store level for customer pick up.
• Telemarketing to generate potential customers.
• Handle various sales and service functions at the catering desk.
• Computer order entry and processing.
• Delivery scheduling and delivery driver coordination.
• Coordination of outsourced vendors (service/equipment rentals).
• Maintaining daily equipment log with scheduled recovery.
• In charge of daily order invoicing.
• Daily processing of direct billing orders, and coordinating the direct billing with the office manager.
• Generate daily checklist of department managers and work order coordination.
• Handle daily delivery logs, weekly sales reports, and billing reports.
• Be safety conscious and correct any unsafe conditions you observe.
• Practice the "Cleaner's Creed" and proper sanitation procedures.
• Maintain a neat personal appearance including proper uniform.
• Keep sales and work area swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions:

• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• May be required to deliver catering orders if driver is unavailable.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling. 0% (N) Never

Carrying and lifting up to 40 lbs, climbing up to 8 feet, balancing, stooping, kneeling, and crouching, 1-33% (O) Occasionally

Standing and walking on tile or concrete, sitting, pushing and pulling up to 200 lbs, bending, and smelling. 34-66% (F) Frequently

Handling, fingering, feeling, reaching at waist or overhead, talking, seeing, and hearing. 67-100% (C) Continuously

Safety Risk Factors

Frequency

Toxic exposure (see material safety data sheet) or hazardous equipment (mechanical moving parts). 0% (N) Never

Loud noise, slipper or cluttered floor, contact with sharp objects and skin irritants, nuisance dust, fumes, and sprays, and hazardous cleaning solutions. 1-33% (O) Occasionally

Twisting of back and neck. 34-66% (F) Frequently

Machines, tools, and equipment utilized: Computer and telephone.

Repetitive Action: Continuous movement of entire body.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.

Working Conditions: Working environment is inside and may include exposure to cold and hot temperatures.

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